Hotel The Palm (Adults Only) Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

Hotel The Palm (Adults Only), a 4-star boutique property in Centro, features a rooftop terrace with swimming pool, bar and spa, while its front desk sits amid a tropical garden designed to resemble the Mayan Jungle. The adults-only hotel offers free WiFi, a beauty salon, indoor parking, business center and 24-hour reception.

Spacious Modern Accommodations

The Palm at Playa's 69 rooms span from 322 to 1,184 square feet, featuring wooden decor, custom-designed furniture, and flat-screen TVs. Accommodations range from standard rooms with king or twin beds to two-bedroom suites with wet bars and garden-view balconies.

European-Inspired Dining Options

Hotel The Palm (Adults Only) houses Irene restaurant, specializing in heritage European-influenced cuisine. La Pergola provides outdoor terrace dining, while the rooftop bar serves daily specials including ladies' nights with complimentary select beverages.

Wellness and Events

The property maintains a small spa, gym, and garden grounds. The events room accommodates up to 25 people for corporate meetings and social gatherings, while the central gardens host cocktail parties and ceremonies.

Central Beach Location

Situated steps from Quinta Avenida, the hotel provides access to numerous restaurants, shops, and bars. The property stands 0.2 miles from Aquarium Beach and a 15-minute drive from Xcaret Eco Theme Park.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

270 sq. feet

Bed options:

2 Double beds

Shower

Air conditioning

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King Room

Max:

2 persons

270 sq. feet

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Palm Loft

Max:

4 persons

650 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

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Getting around

Available transportation options

City Center

Playa del Carmen1700 ft

Airports

Aeropuerto de Playa del Carmen (PCM)4300 ft

Cancun (CUN) 35.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
Smoke detectors
Fire extinguishers

Services

Room service
Housekeeping
Tours/Ticket assistance

Dining

Snack bar
Bar/ Lounge area

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Sun terrace
Garden area
Jacuzzi
Public Bath
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Garden furniture

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

Map view

Calle 8 Manzana 29 Lote 5 Entre 10 Y 5Ta Avenida, Playa del Carmen, Mexico, 77710

City landmarks

Mall

Quinta Alegria Shopping Mall

2100 ft

Museums

3D Museum of Wonders

2100 ft

Church

Nuestra Senora del Carmen Catholic Church

2100 ft

Zona Arqueologica Playa del Carmen

3600 ft

Gallery

Riviera Art Gallery

2100 ft

Gallery

La Galeria de Playa Art Gallery

2900 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3000 ft

Avenida entre 24 y 34 calles 5a

Caminarte

2900 ft

Beach

Kool Beach Club

4300 ft

Beach

Mamita's Beach Club

5000 ft

Av Benito Juárez 251

Portal Maya

2100 ft

15 Avenida Nte

Parque, Portal Maya

3600 ft

Nearby

152 Calle Quinta Avenida

Quinta Avenida

600 ft

Av. Benito Juárez

Los Fundadores Park

2000 ft

Museums

Museo Frida Kahlo Playa Del Carmen

300 ft

Night club

Coco Bongo

1000 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

300 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

800 ft

5ta Avenida

Galeria de Arte 5ta Avenida

1000 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1600 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1600 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1900 ft

Aquarium

Aquarium Beach

1300 ft

Beach

Playacar

2200 ft

Night club

Club 01

100 ft

Casinos

Grand Riviera Casino

800 ft

Night club

Mandala Playa del Carmen

800 ft

Night club

Salon Salsanera

800 ft

Beach

INTI Beach

1200 ft

Shopping Area

Plaza Calle Corazon

900 ft

Restaurants

La Cazota Grill Restaurant

300 ft

Quinta Avenida Between Calle 6 and 8

Don Mario Ristorante Pizzeria

200 ft

Avenida 10 Calle 8

Mi Pueblo

200 ft

5ta Avenida y Calle 8 Col. Centro

EatItaly by Il Baretto

300 ft

5TA Avenida Esquina Calle 8

Eat Italy

200 ft

5TA Avenida Esquina Calle 8

Sabor a Mar

100 ft

Calle 8 entire 5 Av. y 10 Av.

Patio 8

300 ft

5ta Avenida Esquina Con Calle 8 Enfrente de restaurante Mi Pueblo

La Famiglia

700 ft

Av. 10 con calle 10

Roof Club

100 ft

Calle 8 Norte

Tropical Playa del Carmen

400 ft

Ave. entre 8 y 10 Nte. 5ta Entre Calle 8 Y Calle 10 Nte

Reviews and Ratings

Feedback from previous guests about their experience.

82%

enjoyed the hotel and would happily return

8.2/10

Great

Rooms

7.2

Location

8.2

Service

8.2

Dining

6.8

Donna

United States of America, January 2025

5.6/10

I had a mixed experience at Hotel The Palm. The oversized apartment-style room was fantastic with a lovely balcony and a huge shower but there were definitely some issues. The location right in the party zone was a double-edged sword; while it was convenient, the loud music made it tough to get a good night's sleep. Also, the housekeeping service left much to be desired with cleanliness and overall attention to detail.

Rooms

7.0

My room was spacious and well-fitted with two air conditioners, making it comfortably cool. The shower was large and luxurious, but I noticed some cleanliness issues that detracted from the otherwise nice space.

Service

6.0

The staff was friendly and attentive, helping us with everything from taxi arrangements to activities. However, there were moments where the service felt slow and disorganized, especially at check-in.

Location

5.0

The hotel's location is perfect for nightlife, just steps from the busy Fifth Avenue. But beware of the surrounding noise from open-air discos that blare music into the early morning hours.

Dining

6.0

Breakfast was acceptable but took too long to get served. A buffet option would have made it much easier since we were always in a rush to explore.

Facilities

5.0

The rooftop area was beautiful, but both elevators were out of service for our stay, which was inconvenient. Also, some facilities felt outdated and could use an upgrade.

George

United States of America, December 2024

7.0/10

I had a mixed experience at The Palm. The location is fantastic and the staff, particularly Sandra, were incredibly helpful. However, the noise from nearby clubs disrupted my sleep, and the beds were quite uncomfortable. Overall, there were some great aspects, but I don't think I'd return.

Rooms

6.0

My room was spacious with a living area, but the beds were old and not very comfortable.

Service

9.0

The staff was friendly and attentive, especially Sandra who went above and beyond for us.

Location

10.0

The hotel is centrally located, making it easy to walk to shops, food, and the beach.

Dining

7.0

Breakfast options were great, but there were occasional miscommunications with the staff about orders.

Facilities

6.0

The rooftop pool offered a stunning view, but noise from the clubs affected my experience.

John

United States of America, November 2024

6.4/10

My stay at Hotel The Palm was a bit of a rollercoaster. While I loved the location and the staff, the overall quality did not meet my expectations for a 4-star hotel. I faced issues like broken elevators and a rude clerk that made parts of the experience frustrating.

Rooms

6.0

The room I was given had issues, such as a faulty door and poor maintenance. The decor felt outdated, and I noticed some cleanliness issues as well.

Service

6.0

Though I encountered some rude staff, others, like Sandra and Alfredo, provided great service and were welcoming.

Location

9.0

The hotel's location is fantastic, just a short walk to 5th Avenue and the beach, making it easy to explore Playa del Carmen.

Dining

7.0

Breakfast was a definite highlight with friendly service, though the menu seemed limited compared to previous visits.

Facilities

5.0

The elevators were not working, which was a major inconvenience, and the towels were quite rough. The condition of the facilities did not feel up to par.

Bill

United States of America, November 2024

6.0/10

I had a mixed experience at Hotel The Palm. On one hand, the service was excellent, particularly thanks to Sandra, who always had a smile and was incredibly helpful. The location was perfect, just steps away from the beach and vibrant nightlife. However, the room I stayed in felt a bit outdated, and the noise level from nearby bars made it difficult to fully relax. Overall, it was a pleasant stay, but there's room for improvement. 🌟

Rooms

7.0

The room was spacious and clean, but it felt somewhat outdated with some wear and tear. Also, there were issues with noise from the surrounding area that affected my overall comfort.

Service

10.0

The service was really good! Sandra was a true standout, making my stay so much better with her attention to detail and helpfulness. Maintenance responded quickly to my air conditioning issue, which I appreciated.

Location

9.0

The hotel's location was unbeatable, right near shops, restaurants, and the beach. It provided easy access to everything I wanted to explore in Playa del Carmen.

Dining

6.0

Dining was included in my stay, but the breakfast was quite average, and there were some miscommunications with orders. However, the meals I did have at the restaurant were good.

Facilities

7.0

The rooftop pool and bar area were nice, especially during happy hour, but the music could be overly loud, which made it less enjoyable. The lack of ice machines was also inconvenient.

Eric

United States of America, October 2024

7.0/10

I had a fantastic stay at Hotel The Palm! The location is perfect, just steps away from 5th Avenue, and the rooftop pool was an amazing spot to relax. The service was great, especially from Sandra, the concierge, who went above and beyond to help us. However, there were a few hiccups, like inconsistent WiFi and some noise from nearby areas, but everything else made up for it. Overall, I highly recommend this hotel! 🌟

Rooms

10.0

My room was spacious, clean, and very comfortable. It had a nice living area and a separate bedroom, which made it feel luxurious! I particularly enjoyed the effective air conditioning. 👍

Service

10.0

The staff was amazing! Mario, Miguel, and especially Sandra were super helpful with everything we needed, from excursions to restaurant recommendations. Their friendliness made my stay even better!

Location

8.0

The hotel is ideally located a mere minute walk from 5th Avenue, which made exploring easy. However, it can get noisy at times due to nearby music and activities, but it was worth it for the convenience! 🎉

Dining

8.0

Breakfast offered a decent selection, and I enjoyed tasty meals throughout my stay. The rooftop dining experience, especially with the cocktails under the stars, was simply good. However, I would have liked to see more options.

Facilities

8.0

The rooftop pool was stunning and perfect for unwinding after a day of exploring. Despite some issues with the WiFi and the elevators being out of service occasionally, the overall facilities were quite nice.

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